Customer Relations Specialist

Responsibilities: Customer Relations & Showroom Management (40%): Greet, qualify, and engage all showroom visitors, creating a premium client experience; Manage appointment scheduling for consultations (in-showroom, virtual, and in-home); Handle client inquiries via phone, WhatsApp, email, and social media with 2-hour response standards; Maintain accurate CRM records of client preferences, project timelines, and follow-up dates; Resolve client concerns pre- and post-installation, ensuring seamless "custom made simple" experience; Coordinate with the installation team for project handovers and scheduling. Design Consultation & Sales (50%): Conduct personalized design consultations: assess client needs, room aesthetics, and budget parameters; Present fabric options, motorization features, and smart home integrations using samples and digital tools; Perform accurate window measurements and specifications for quoting; Prepare comprehensive proposals with pricing, timelines, and installation details; Close sales and process deposits; manage sales pipeline from inquiry to order confirmation; Conduct in-home consultations for premium projects as required. Showroom Operations & Brand Repre