Collection Specialist

Responsibilities: Contact customers through calls, SMS, WhatsApp, and emails regarding due and overdue payments. Follow up consistently with customers to secure payment commitments and recover outstanding debts. Engage customers professionally and negotiate suitable repayment plans. Review customers’ loan information, payment history, and account records to determine appropriate collection strategies. Negotiate settlements, restructuring options, and repayment arrangements within approved guidelines. Maintain accurate and up-to-date records of customer interactions, commitments, payments, and account status. Handle customer concerns professionally while providing appropriate repayment solutions. Meet and consistently work towards assigned collection and recovery targets. Escalate unresolved or high-risk accounts appropriately. Requirements: HND in finance, business administration, economics, or any related field. 1–3 years’ experience in debt collection, customer service, FinTech, banking, microfinance, or financial services is an advantage. Must have completed NYSC. Excellent verbal and written communication skills. Strong negotiation, persuasion, and interpersonal skills. Confident and professional telephone manner. Ability to handle challenging customer conversations calmly and professionally. Highly target-driven, resilient, and results-oriented. Good computer literacy and ability to work with digital systems. Ability to work effectively in a fast-paced and performance-driven environment. Location: Mile 2, Lagos Remuneration: NGN 140,000 Monthly Net ( Plus bonus of over NGN 600,000) How To Apply: Interested and qualified candidates should upload their updated CV

Responsibilities: Contact customers through calls, SMS, WhatsApp, and emails regarding due and overdue payments. Follow up consistently with customers to secure payment commitments and recover outstanding debts. Engage customers professionally and negotiate suitable repayment plans. Review customers’ loan information, payment history, and account records to determine appropriate collection strategies. Negotiate settlements, restructuring options, and repayment arrangements within approved guidelines. Maintain accurate and up-to-date records of customer interactions, commitments, payments, and account status. Handle customer concerns professionally while providing appropriate repayment solutions. Meet and consistently work towards assigned collection and recovery targets. Escalate unresolved or high-risk accounts appropriately.

Requirements: HND in finance, business administration, economics, or any related field. 1–3 years’ experience in debt collection, customer service, FinTech, banking, microfinance, or financial services is an advantage. Must have completed NYSC. Excellent verbal and written communication skills. Strong negotiation, persuasion, and interpersonal skills. Confident and professional telephone manner. Ability to handle challenging customer conversations calmly and professionally. Highly target-driven, resilient, and results-oriented. Good computer literacy and ability to work with digital systems. Ability to work effectively in a fast-paced and performance-driven environment. Location: Mile 2, Lagos Remuneration: NGN 140,000 Monthly Net ( Plus bonus of over NGN 600,000) How To Apply: Interested and qualified candidates should upload their updated CV