Operations Manager

Responsibilities: Oversee daily operations of all departments and ensure smooth coordination between all units. Monitor staff performance and enforce discipline and conflict resolution. Monitor room occupancy and daily sales by working closely with the accountant to track financial performance. Guest experience management. Ensure all rooms are in good condition and ensure maintenance issues are fixed promptly. Approve and track purchases. Monitor usage of supplies in all departments. Handle emergency situations and ensure compliance with safety procedures. Identify weak areas in the operations of the hotel and introduce better systems and controls. Ensure new staff are properly onboarded and do constant staff training and development. Requirements: Minimum of an HND in hospitality management, business administration, or hotel & tourism management. A minimum of 3-4 years in hotel operations in a supervisory/management role and versatile knowledge in all departments of a hotel. Strong understanding of daily hotel operations, guest service standards, booking/reservation systems, and ability to supervise ALL departments. Most have leadership and management skills as well as financial a